Service, Reliability & Dependability – That says a lot About Us!

About Us – for over 27 years Handybin Waste Services and BIG BINS has provided a reliable and dependable waste removal service. Our focus is on meeting customers needs within our business model. As neither the largest nor the smallest waste management company in Brisbane, we are large enough to ensure “continual, reliable service” so we’re confident that when it comes to service and delivering on promises, we succeed every time. That’s Service, Reliability & Dependability in action.


Our business philosophy is…” to achieve and maintain long-term sustainable
success as a result of creating mutually beneficial relationships with customers, suppliers and employees. We know our success is dependent on
creating long-term relationships with each of these groups. In other words, we
are in business for the long haul!”

Robert Gross (Founder & Current Owner)


About Us - Service, Reliability & Dependability

 “I’ll guarantee you’ll be delighted with our service”
Robert Gross, Owner
M: 0412 981 665

How it all started?

In 1992, I was returning to Brisbane from living in the Lockyer Valley. I had rented my home, and the yard was a mess, and I needed to clean it up. I had no trailer or utility and I wondered how I was going to take the rubbish to the tip. I had seen skip bins around Brisbane and thought ‘what a great business idea’. In 1993, I still thought what a great idea skips were. I made a few enquiries, and within a month I had my first truck and 16 bins. I often say when asked, ‘we’re busy’ the reality is we have been busy for 27 years. That’s a long time to be talking rubbish!

A Journey of 25 Years?

We have continued to grow year after year. As one of the largest independently owned skip bin businesses in Brisbane we’ve we never lost sight of what it means to provide “old-fashioned service”. In 27 years of operation, we have not lost sight of the fact that to be successful you must stand out. Not just in a good way, you must stand out in the right way! We understand ‘delivering service’ is far more important than talking about service.
 
We recognise the importance of meeting the needs and expectations of our customers. With this in mind, our focus is on Service, Reliability & Dependability. After all ‘a bin is a bin’, so our goal is to provide a service equal to or better than our competitors. That’s why we say we do things differently!
 
This philosophy is our genuine commitment to meet the expectations of customers. We’ve asked our customers what is important to them. The overwhelming response has been “Service, Reliability & Dependability”. This has remained our focus for over 27 years.

Our People & Compliance

Our employees bring experience from other industries. This knowledge and expertise adds depth to our business. This breadth of knowledge and skills help us to serve our customers better.
 
We adopt and put in place sound business practices and procedures. This achieves many objectives,
 
  • That customers requests and our ability to meet these, are aligned with the well being and success of our business.
 
  • Compliance with licensing and environmental issues.
 
  • Focus on maintaining trucks in a presentable and roadworthy condition.
 
  • Ensuring that both drivers and management are responsible and aware of safety issues.
 
It is important to stay up to date with changes in business and waste management. We are members of the following organisations,

 

Also,

  • Our success depends on supporting customer’s success.
  • Providing customers with great service supports their success. This allows their business or organisation to meet the needs of their customers. Helping them to become more successful supports our success.
  • Satisfied customers tell their friends, family, work colleagues etc. about us. Gaining referrals and repeat business has been a large part of our success.
  • The profits stay here! Our profits stay here and support other local businesses, communities, charities and organisations.

“We have been providing great service for 27 years and are committed to continually providing reliability, dependability and great service to our customers for years to come!” If we were, to sum up, the About Us in three words it would be overwhelmingly “Service, Reliability & Dependability”.