Service, Reliability & Dependability – That says a lot About Us!
About Us – For over 33 years, Handybin Waste Services and BIG BINS have provided reliable, dependable waste removal services. Our focus is on meeting customers’ needs within our business model. As neither Brisbane’s largest nor smallest waste management company, we are large enough to ensure “continual, reliable service”, so we’re confident that we succeed whenever it comes to service and delivering on promises. That’s Service, Reliability & Dependability in action.
Our business philosophy is…” to achieve and maintain long-term sustainable
success as a result of creating mutually beneficial relationships with customers, suppliers and employees. We know our success is dependent on
creating long-term relationships with each of these groups. In other words, we
are in business for the long haul!”
Robert Gross (Founder & Current Owner)
“I’ll guarantee you’ll be delighted with our service”
Robert Gross, Owner
How it all started?
In 1992, the original owner Robert Gross returned to Brisbane after living and studying in the Lockyer Valley. While he was away, he rented out his home. When he returned, the yard was a mess and needed cleaning up. With no trailer or utility to transport the rubbish to the tip, he started wondering how he could get the job done.
Having seen skip bins around Brisbane, Robert thought, “What a great business idea!” At the beginning of 1993, he decided to explore the idea further. He made a few enquiries and, within a month, had his first truck and 16 bins. And so, Handybin was born!
When asked if the business was busy, Robert would often say they had been busy for more than 34 years. That’s a long time to be talking rubbish!
A Journey Built on Service, Reliability & Dependability
What started with one truck and 16 bins has grown into one of Brisbane’s established, independently owned skip bin businesses, serving Brisbane, Redlands, Logan, and surrounding areas.
Over those 34 years, Handybin has been fortunate to have an amazing team of employees, many of whom contributed years of dedication, hard work and commitment. Their efforts have played an important role in building the business and the reputation it enjoys today. They have been integral to Handybin’s journey and its ability to deliver dependable service to customers.
Throughout its history, Handybin has built a strong reputation by staying true to the values on which the business was founded: personal service, reliability and dependability. The philosophy has always been that delivering good service matters far more than talking about it.
Over the years, Handybin has listened to its customers and understood what matters most to them. The message has consistently been the same: Service, Reliability & Dependability.
These values have been at the heart of Handybin since the beginning and remain just as important today.
In October 2026, after 34 years of building and operating the business, Robert Gross and his partner, Ellen Bendin, handed ownership to John Saines. Finding the right person to continue the business and respect the reputation, customers, and relationships built over many years was a key part of that decision.
Under John’s ownership, Handybin continues to build on those foundations, focusing on maintaining the personal service customers have come to expect while introducing fresh ideas, improved systems, and practical developments for the future.
Our People & Compliance
- Customers’ requests and our ability to meet these align with our business’s well-being and success.
- Compliance with licensing and environmental issues.
- Focus on maintaining trucks in a presentable and roadworthy condition.
- They ensure drivers and management are responsible and aware of safety issues.
- The Waste Management Association of Australia
- Chamber of Commerce and Industry Queensland
- Waste Recycling Industry Association (QLD) inc
Also,
- Our success depends on supporting customers’ success.
- Providing customers with excellent service supports their success and allows their business or organisation to meet the needs of their customers. Helping them to become more successful.
- Satisfied customers tell their friends, family, work colleagues etc., about us. Gaining referrals and repeat business has been a large part of our success.
- The profits stay here! Our profits stay here and support other local businesses, communities, charities and organisations.