Service, Reliability & Dependability – That says a lot About Us!

About Us – for over 25 years Handybin Waste Services and BIG BINS has provided a reliable and dependable waste removal service that meets customers needs. As neither the largest nor the smallest waste management company in Brisbane, we are large enough to ensure “continual, reliable service”. We are confident that when it comes to service and delivering on promises, we succeed every time. That’s Service, Reliability & Dependability in action.

Our business philosophy is…” to achieve and maintain long-term sustainable
success as a result of creating mutually beneficial relationships with customers, suppliers and employees. We know our success is dependent on
creating long-term relationships with each of these groups. In other words, we
are in business for the long haul!”

Robert Gross (Founder & Current Owner)

About Us - Service, Reliability & Dependability

 “I’ll guarantee you’ll be delighted with our service”
Robert Gross, Owner
M: 0412 981 665

How it all started?

In 1992, I was returning to Brisbane from living in the Lockyer Valley. I had rented my home, and the yard was a mess, and I needed to clean it up. As I had no trailer or utility and I wondered how I was going to take the rubbish to the tip. I had seen skip bins around Brisbane and thought ‘what a great business idea’. In 1993, I still thought what a great idea skips were. I made a few enquiries, and within a month I had my first truck and 16 bins. I often say when asked, ‘we’re busy’ the reality is we have been busy for 25 years. That’s a long time to be talking rubbish!

A Journey of 25 Years?

Year after year we continued to grow and as one of the largest privately owned skip bin businesses in Brisbane we know what it means to provide “old-fashioned service”. We understand ‘delivering service’ is far more important than talking about service. In 25 years of operation, we have never lost sight of the fact that to be successful you must stand out, not just in a good way, you must stand out in the right way!

To remain competitive, we recognise the importance of meeting the needs and expectations of our customers. With this in mind, our focus is on Service, Reliability & Dependability. After all ‘a bin is just a bin’, so our goal is to provide a service equivalent or better than our competitors. That’s why we say we do things differently!

This philosophy is built on a genuine desire to meet the expectations of customers. We have taken the time to ask our long-term customers (both householders and businesses) what is important to them when they look for a company to provide a waste reduction or removal services. The overwhelming response has been “Service, Reliability & Dependability”. These are the pillars upon which our business has been built on and remains our focus today which we believe says a lot about us.

Our People & Compliance

Each of our employees brings experience from other industries along with their level of knowledge and expertise to our business. We believe this breadth of knowledge and skills help us to serve you better.

We focus on adopting and implementing sound business procedures and practices, which we believe achieves a number of objectives,

  • That customers requests and our ability to meet these needs, are aligned with the well being and success of our business.
  • Compliance with licensing and environmental issues.
  • Focus on maintaining trucks in a presentable and roadworthy condition.
  • We ensure that both drivers and management are responsible and aware of safety issues.

Keeping up to date with changes in business and waste management is important, so we are members of the following organisations,

In addition to this,

  • We believe that our success depends on supporting customer’s success.
  • That providing customers with great service allow your business to meet the needs of your customers better, helping you to become more successful.
  • If you’re satisfied with our great service, we believe that you will tell your friends, family, work colleagues etc. about us, and we will gain referrals and repeat business.
  • The profits stay here! We are a locally owned business, so our profits stay here and support other local businesses, communities, charities and organisations.

“We have been providing great service for 25 years and are committed to continually providing reliability, dependability and great service to our customers for years to come!” If we were, to sum up, the About Us in three words it would be overwhelmingly “Service, Reliability & Dependability”.